PRIVACY POLICY FOR SWARNA RAISINS
Privacy Policy Overview
At Swarna Raisins ("we," "us," "our"), we respect your privacy and are committed to protecting it through our compliance with this Privacy Policy.
This Privacy Policy governs the manner in which www.swarnaraisins.com ("Swarna Raisins," "website") collects, uses, shares, maintains, and discloses Personal Data collected from users ("User," "you") of the website. We encourage you to read this Privacy Policy regularly and whenever you intend to provide Personal Data to us. We may amend this Privacy Policy from time to time to reflect changes in our data handling practices.
Data Collection and Usage
We collect, process, use, store, disclose, transfer, or otherwise make available ("Process") your Personal Data as legally permitted under the Digital Personal Data Protection Act, 2023, and other relevant Data Protection Regulations.
- Personal Data Provided by You: We receive and store any data you provide in relation to our services. Examples of such data include your first and last name, contact details (email address and phone number), payment information (e.g., credit/debit card number, expiration date), and order history. This information is used to personalize your shopping experience, process your transactions, deliver your orders, process payments, and communicate regarding your orders or our products and services.
- Automatically Collected Data: We automatically collect and store certain data about your interaction with our website and services. This may include your IP address, browser and device information, browsing history, and site-navigation patterns. We use this data to improve your shopping experience, process transactions, and communicate with you about our products and offers. Like many websites, we use "cookies" and other unique identifiers to track and manage user preferences.
- Promotions and Contests: If you participate in any promotions or contests, we may collect information such as your name and contact details. This data is used to manage the promotion or contest and may be noted in your account.
How We Use Your Data
We may use the data we collect for the following purposes:
- Order Processing: To process your orders and contact you regarding your order status, payment issues, or delivery details.
- Marketing and Advertising: To communicate with you about our products and services, as well as those of our affiliates, that may be of interest to you.
- Administrative Purposes: To assist with account management, technical support, and website security. This includes maintaining the operability of our website and implementing security measures to protect against unauthorized access.
- Customer Service: To respond to your queries and requests, ensuring you receive the best possible service.
- Research and Analytics: With your consent, we may use your data for internal market analysis, improving our website and services, and understanding customer preferences.
- Legal Compliance: To comply with legal obligations, such as responding to subpoenas, court orders, or regulatory requests.
Legal Basis for Processing Personal Data
Your Personal Data is processed based on the following legal grounds:
- Your Consent: When you voluntarily provide your personal data for specific purposes, such as subscribing to our newsletter or participating in promotions.
- Legitimate Use: When we use your data to improve our services, prevent fraud, or provide interest-based advertising.
- Legal Compliance: When required to comply with laws, regulations, or legal proceedings.
Disclosure of Your Data
We may disclose your Personal Data to:
- Affiliates and Subsidiaries: For internal business purposes.
- Service Providers and Contractors: To assist in product development, marketing, and website management.
- E-commerce Platforms: To facilitate order processing and delivery.
- Legal Authorities: When required to comply with legal obligations.
Data Security
We adopt appropriate data collection, processing, and storage practices to protect against unauthorized access, alteration, disclosure, or destruction of your Personal Data. We also expect our service providers to maintain similar standards of data protection.
Data Retention
We will retain your Personal Data for as long as necessary for the purposes outlined in this Privacy Policy. Even if we delete your data, it may persist on backup or archival media for audit, legal, tax, or regulatory purposes.
Your Rights
Under the Digital Personal Data Protection Act, 2023, you have the following rights:
- Right to Access: You may request access to the Personal Data we hold about you.
- Right to Correction and Erasure: You may request that we correct, update, or delete your Personal Data.
- Right to Grievance Redressal: You may contact us at product@swarnaraisins.com to raise any grievances or complaints, and we will address them within 30 days.
- Right to Nominate: You may nominate another individual to exercise your rights on your behalf in the event of your death or incapacity.
To exercise any of these rights, please contact us at product@swarnaraisins.com. We may request additional information to verify your identity before processing your request.
Cross-Border Data Transfer
Whenever we transfer Personal Data outside of India, we ensure that it is done in accordance with this Privacy Policy and applicable Data Protection laws.
Changes to this Privacy Policy
We reserve the right to update this Privacy Policy from time to time. The date of the last revision will be indicated at the top of this page. We encourage you to review this page periodically for the latest information on our privacy practices.
Contact Us
If you have any questions or complaints about this Privacy Policy, please contact us at product@swarnaraisins.com. You also have the right to file a complaint with the Data Protection Board if you believe your Personal Data has been mishandled.
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